Managed IT Solutions

Managed Service Solutions for Businesses

Simpatico makes technology simple so you can focus on building a successful business. We provide maintenance services to make sure your systems always work smoothly and securely.

Our Managed IT Services packages provide robust layers of security, remote and emergency support, and real-time reporting to let us know when things go awry. We understand your business may only need reactive services today. Simpatico provides that service while securing your systems for future growth.

Simpatico Business Services

Unlimited Support

Best Effort

  • Unlimited, business hours, remote support
  • Best effort means that your requests will follow our standard and proven request processes, to ensure the highest level of support in the shortest amount of time. Typically within one business day.

Cyber Awareness Training

Web-based Service

  • A formal process for educating employees about computer security, corporate policies, and procedures.
  • Develop strong internal company policies around high-risk processes.
  • Periodic simulated phishing tests measure employee response and ability to detect malicious emails.

Managed Server/Workstations

24/7 Server Monitoring and Maintenance

  • 24/7 Server monitoring and maintenance through automated systems monitoring for unusual user activity
  • Workstations – Up to 2 devices per user
  • Proactive automated responses through visibility and telemetry, reduction and elimination of common server issues
  • Scheduled after-hours maintenance
  • Proactive Windows patch management
  • Industry recognized anti-virus

Microsoft 365 Exchange Online

Cloud-Based Service

  • Microsoft Exchange Online is a hosted email, calendar, contacts and tasks solution that delivers the capabilities of Microsoft Exchange Server as a cloud-based service.
  • Each user gets 50 GB of mailbox storage and can send messages up to 150 MB in size.
  • Users can connect supported versions of Outlook to Exchange Online, so they can use the rich client application they already know.
  • Every mailbox is protected with premier anti-malware and anti-spam protection via Exchange Online Protection.

Managed Network

Network Administration

  • Unlimited support of network devices, including routers, firewalls, and switches
  • Firmware & License management

Cloud Backup

Endpoint File-Level Backup Solution

  • 1 TB of shared backup storage
  • Direct-to-cloud file-level backup solution that protects business devices such as laptops and desktops, as well as Microsoft Exchange and SQL Server databases – all in one solution.

Simpatico Premier Services

Unlimited Support

Best Effort

  • Unlimited, business hours, remote support
  • Best effort means that your requests will follow our standard and proven request processes, to ensure the highest level of support in the shortest amount of time. Typically within one business day. 

Managed Server/Workstations

24/7 Server Monitoring and Maintenance

  • 24/7 Server monitoring and maintenance through automated systems monitoring for unusual user activity
  • Workstations – Up to 2 devices per user
  • Proactive automated responses through visibility and telemetry, reduction and elimination of common server issues
  • Scheduled after-hours maintenance
  • Proactive Windows patch management
  • Industry recognized anti-virus

Cyber Awareness Training

Web-based Service

  • A formal process for educating employees about computer security, corporate policies, and procedures.
  • Develop strong internal company policies around high-risk processes.
  • Periodic simulated phishing tests measure employee response and ability to detect malicious emails.

Microsoft 365 Exchange Online

Cloud-Based Service

  • Microsoft Exchange Online is a hosted email, calendar, contacts and tasks solution that delivers the capabilities of Microsoft Exchange Server as a cloud-based service.
  • Each user gets 50 GB of mailbox storage and can send messages up to 150 MB in size.
  • Users can connect supported versions of Outlook to Exchange Online, so they can use the rich client application they already know.
  • Every mailbox is protected with premier anti-malware and anti-spam protection via Exchange Online Protection.

Managed Network

Network Administration

  • Unlimited support of network devices, including routers, firewalls, and switches
  • Firmware & License management

Quarterly Business Technology Review

Endpoint File-Level Backup Solution

  • Quarterly review and scoring with our patented Technology Maturity Index (TMI) ™
  • Analysis of patterns and trends in your business to optimize how your technology functions
  • Tech-health and performance reviews maximize your company’s technology score
  • Tech realignment matches the goals of your business

Get Started Today

Get In Touch

When bidding on large contracts, one aspect that benefits our chances of winning are getting all points available on Cyber Security evaluations. The benefits provided by Simpatico’s Cyber Security Program helps our company stand out from the competition because of the thorough understanding of potential threats.

Angela Barnes, ITS Quest, Inc.

Simpatico has allowed us to focus on our business and not technology. They have handled our phone and data networks with a sense of professionalism and urgency; making us more profitable and our customers extremely happy.

Nathan Zeigler, Principle Nathan Zeigler & Associates

The Cyber Security Program Simpatico offers provides an interesting and fun way for our staff to learn and become more aware of potential threats. The information in the training has influenced our company’s policy & procedures, allowing us to be more proactive when it comes to protecting data we are responsible for.

Sarah Reagan, ITS Quest, Inc.