Managed IT Solutions
Managed Service Solutions for Businesses
Simpatico makes technology simple so you can focus on building a successful business. We provide maintenance services to make sure your systems always work smoothly and securely.
Our Managed IT Services packages provide robust layers of security, remote and emergency support, and real-time reporting to let us know when things go awry. We understand your business may only need reactive services today. Simpatico provides that service while securing your systems for future growth.
Simpatico Business Services
Unlimited Support
Best Effort
- Unlimited, business hours, remote support
- Best effort means that your requests will follow our standard and proven request processes, to ensure the highest level of support in the shortest amount of time. Typically within one business day.
Cyber Awareness Training
Web-based Service
- A formal process for educating employees about computer security, corporate policies, and procedures.
- Develop strong internal company policies around high-risk processes.
- Periodic simulated phishing tests measure employee response and ability to detect malicious emails.
Managed Server/Workstations
24/7 Server Monitoring and Maintenance
- 24/7 Server monitoring and maintenance through automated systems monitoring for unusual user activity
- Workstations – Up to 2 devices per user
- Proactive automated responses through visibility and telemetry, reduction and elimination of common server issues
- Scheduled after-hours maintenance
- Proactive Windows patch management
- Industry recognized anti-virus
Microsoft 365 Exchange Online
Cloud-Based Service
- Microsoft Exchange Online is a hosted email, calendar, contacts and tasks solution that delivers the capabilities of Microsoft Exchange Server as a cloud-based service.
- Each user gets 50 GB of mailbox storage and can send messages up to 150 MB in size.
- Users can connect supported versions of Outlook to Exchange Online, so they can use the rich client application they already know.
- Every mailbox is protected with premier anti-malware and anti-spam protection via Exchange Online Protection.
Managed Network
Network Administration
- Unlimited support of network devices, including routers, firewalls, and switches
- Firmware & License management
Cloud Backup
Endpoint File-Level Backup Solution
- 1 TB of shared backup storage
- Direct-to-cloud file-level backup solution that protects business devices such as laptops and desktops, as well as Microsoft Exchange and SQL Server databases – all in one solution.
Simpatico Premier Services
Unlimited Support
Premier Support and Guaranteed SLA
- Unlimited, business hours, remote support
- Here at Simpatico, we are committed to providing a service our customers can rely on. By setting measurable customer service expectations that scale based on priority, our engineers can react accordingly based on the severity of the issue. As soon as any ticket arrives in our system it is triaged to determine its priority level and then dispached based on the response times listed in this chart.
Managed Server/Workstations
24/7 Server Monitoring and Maintenance
- 24/7 Server monitoring and maintenance through automated systems monitoring for unusual user activity
- Workstations – Up to 2 devices per user
- Proactive automated responses through visibility and telemetry, reduction and elimination of common server issues
- Scheduled after-hours maintenance
- Proactive Windows patch management
- Industry recognized anti-virus
Cyber Awareness Training
Web-based Service
- A formal process for educating employees about computer security, corporate policies, and procedures.
- Develop strong internal company policies around high-risk processes.
- Periodic simulated phishing tests measure employee response and ability to detect malicious emails.
Microsoft 365 Exchange Online
Cloud-Based Service
- Microsoft Exchange Online is a hosted email, calendar, contacts and tasks solution that delivers the capabilities of Microsoft Exchange Server as a cloud-based service.
- Each user gets 50 GB of mailbox storage and can send messages up to 150 MB in size.
- Users can connect supported versions of Outlook to Exchange Online, so they can use the rich client application they already know.
- Every mailbox is protected with premier anti-malware and anti-spam protection via Exchange Online Protection.
Managed Network
Network Administration
- Unlimited support of network devices, including routers, firewalls, and switches
- Firmware & License management
Quarterly Business Technology Review
Endpoint File-Level Backup Solution
- Quarterly review and scoring with our patented Technology Maturity Index (TMI) ™
- Analysis of patterns and trends in your business to optimize how your technology functions
- Tech-health and performance reviews maximize your company’s technology score
- Tech realignment matches the goals of your business
Cybersecurity insurance is an essential part of any modern business strategy. However, meeting the insurance requirements can be a complex process. As an experienced MSP, we can streamline this process, ensuring that you meet and exceed these requirements while
simultaneously improving your overall cybersecurity posture.
Contact us today to find out more about how we can help you navigate the audit process for your cybersecurity insurance. Protecting your digital assets has never been more critical; let us help you do it right.
