Common Questions


  1. Will my bill change?

    • Invoice display will look different. All line items will remain the same.
    • See invoice example
  2. How will I be billed?

    • You will be billed via email to the finance contact on file.
    • Invoices are emailed 2 weeks prior to the upcoming month’s services and are due on the first of the Month
  3. If I have ACH payments, will that change?

    • If you have ACH established with Wave. ACH information needs to be updated to Simpatico systems for payment to be received.
    • ACH information will be attached to Mays invoice.
    • Payment for May 1st, 2022 will have to be re-established if it was previously set up as ACH. Download the Simpatico ACH form below and follow the instructions on the ACH form.
    • For questions – contact finance at ar@simpat.co or 855-476-6347.
  4. When is my invoice due?  Terms?

    • AGR invoices are due on the first of the Month.
    • Standard invoice –NET30
    • Down payment – due upon receipt
  5. How do I pay my invoice?  Options to remit, late fees?

    • Remittance, late fees, etc. options are noted on bottom left of invoice.
    • See example here 
  6. How do I receive finance documents (i.e. ACH, cc Info, W9)

  7. Reminder notices for past due invoices?  Statements?

    • Can be requested at ar@simpat.co
    • Past due invoice will not automatically be sent out.
  8. Who do I contact with any changes?

  9. Who do I contact for support?

    Have questions or concerns?

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    When bidding on large contracts, one aspect that benefits our chances of winning are getting all points available on Cyber Security evaluations. The benefits provided by Simpatico’s Cyber Security Program helps our company stand out from the competition because of the thorough understanding of potential threats.

    Angela Barnes, ITS Quest, Inc.

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    The Cyber Security Program Simpatico offers provides an interesting and fun way for our staff to learn and become more aware of potential threats. The information in the training has influenced our company’s policy & procedures, allowing us to be more proactive when it comes to protecting data we are responsible for.

    Sarah Reagan, ITS Quest, Inc.