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Simpatico AI Cybersecurity and Managed IT
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Frequently Asked Questions

 

  1. How will I be billed?

    • You will be billed via email to the finance contact on file.
    • Invoices are emailed 2 weeks prior to the upcoming month’s services and are due on the first of the month

  2. When is my invoice due?  Terms?

    • AGR invoices are due on the first of the Month.
    • Standard invoice –NET30
    • Down payment – due upon receipt

  3. How do I pay my invoice?  Options to remit, late fees?

    • Auto Draft, ACH, and Online Payments are accepted.
    • We are happy to accept Visa, MasterCard, Discover, or American Express. Please be aware there is a 5% surcharge to pay with a credit/debit card.
    • $25.00 Late Fee will be added to all invoices past 15 days.
    • Interest of 1.5% will be added each month to all invoices past 30 days.

  4. How do I receive finance documents (i.e. ACH, cc Info, W9)

  5. Who do I contact with any changes?

  6. Who do I contact for support?

Have questions or concerns?

Get In Touch

855-476-6347

617-479-0027

ar@simpaticosystems.com

When bidding on large contracts, one aspect that benefits our chances of winning are getting all points available on Cyber Security evaluations. The benefits provided by Simpatico’s Cyber Security Program helps our company stand out from the competition because of the thorough understanding of potential threats.

Angela Barnes, ITS Quest, Inc.

Simpatico has allowed us to focus on our business and not technology. They have handled our phone and data networks with a sense of professionalism and urgency; making us more profitable and our customers extremely happy.

Nathan Zeigler, Principle Nathan Zeigler & Associates

The Cyber Security Program Simpatico offers provides an interesting and fun way for our staff to learn and become more aware of potential threats. The information in the training has influenced our company’s policy & procedures, allowing us to be more proactive when it comes to protecting data we are responsible for.

Sarah Reagan, ITS Quest, Inc.