Simpatico Business Managed Service
Highlights
Plan Details
- 24/7 Monitoring
- Best Effort response
- Anti-Virus
- Helpdesk Services
- Unlimited Support for Servers and workstations
- Regular Maintenance
- Security Updates
Service Level Agreement
Included in your Managed Service Plan
Here at Simpatico we are committed to providing service our customers can rely on. By setting measurable customer service expectations that scale based on priority, our engineers can react accordingly based on the severity of the issue. As soon as any ticket arrives in our system, it is triaged to determine its priority level then dispatched based on the response times listed in the chart below.
Server Management
Optimize your server performance with our comprehensive Server Management services. We remote to address any issues swiftly and efficiently. Benefit from our 24×7 Server Monitoring, ensuring your systems are always operational and secure. Our service includes meticulous Log File and Drive Space Maintenance, keeping your servers running smoothly.
- Remote Support
- 24X7 Server Monitoring
- Log File and Drive Space Maintenance
- Antivirus Software Management
User Management
Enhance your user management system with our unlimited support for each user, covering up to two devices. Our approach is centered on providing swift and efficient remote support to address any issues that arise. This ensures uninterrupted functionality and security for your users’ devices.
- Dedicated Remote Support
- Continuous Device Monitoring
- Comprehensive System Maintenance
- Robust Antivirus Software Management
Network Management
Streamline your network operations with our Network Management services, designed to ensure efficiency and security. We offer Remote Support, enabling quick resolution of network issues from anywhere. Our VPN Management ensures a secure and stable connection for your remote operations. We also handle Third-Party Vendor Management, coordinating effectively with external services to maintain optimal network performance. Additionally, our Log Monitoring service keeps a vigilant eye on your network activity, ensuring any anomalies are promptly addressed.
- Remote Support
- VPN Management
- Third-Party Vendor Management
- Log Monitoring
