SimpatiCare Service
Highlights
Plan Details
- 24/7 Monitoring
- Tiered response for Server Support
- Helpdesk Services for Server Support
- Unlimited Support for Servers
- Patch Management
Server Service Level Agreement
Here at Simpatico, we are committed to providing service our customers can rely on. By setting measurable customer service expectations that scale based on priority, our engineers can react accordingly based on the severity of the issue. As soon as any ticket arrives in our system, it is triaged to determine its priority level and then dispatched based on the response times listed in the chart below.
Server Management
Optimize your server performance with our comprehensive Server Management services. We remote to address any issues swiftly and efficiently. Benefit from our 24×7 Server Monitoring, ensuring your systems are always operational and secure. Our service includes meticulous Log File and Drive Space Maintenance, keeping your servers running smoothly.
- Remote Support
- 24X7 Server Monitoring
- Log File and Drive Space Maintenance
- Antivirus Software Management
Network Management
Streamline your network operations with our Network Management services, designed to ensure efficiency and security. We offer Remote Support, enabling quick resolution of network issues from anywhere. Our VPN Management ensures a secure and stable connection for your remote operations. We also handle Third-Party Vendor Management, coordinating effectively with external services to maintain optimal network performance. Additionally, our Log Monitoring service keeps a vigilant eye on your network activity, ensuring any anomalies are promptly addressed.
- Remote Support
- VPN Management
- Third-Party Vendor Management
- Log Monitoring
MSP Back-up
Swift and effortless data recovery and restoration have become a necessity, not a choice. With Simpatico’s Data Security and Backup solution, your business is shielded from detrimental data loss, guaranteeing uninterrupted operations.
- Imaged-based server backup direct to cloud 2TB per server.
- Important files and folders are stored in the cloud in case of critical failure.
- Centralized NOC Management and Monitoring by our engineering team.
- Regular backups minimize business downtime in the event of a data loss.
- Backups are always scheduled and managed by experts.
