Written By:  Fabienne McGeever

Where clients pay a fixed monthly rate to manage their entire IT infrastructure/Network. NOT!

That is the first of many misunderstood statements the IT Managed Services Provider, known by the acronym “MSP,” industry faces today.  I remember the days when anything computer related, I would call up my sister and ask her for help.  We would spend hours trying to figure something out and she would ask me a barrage of questions that I didn’t know the answers to.  I would say, but you work with computers!  Enough said.  There is hardware, software, networks, VPN’s, domains, servers, data centers, storage, versions and levels and then there are third party vendors and partners with all kinds of areas that are a specialization unto themselves.

There are other times when an MSP misrepresents or avoids speaking directly to what they will actually be doing for you.  For example, they may offer a back-up solution but fail to explain what is indeed being backed up and where. You are thinking “I’m covered”.  Not always the case as there are different levels of backup solutions from local to external to off site.  Different devices and storage capacity.  You need to know what data is being backed up, where and how often. All businesses should have a disaster recovery solution in place so that should something catastrophic happen, the business can easily recover and get “back to business” with minimal data loss.

Typically the client and the MSP are bound by a contractual, service-level agreement(s) that states the performance and quality metrics of their relationship.  The agreement should address a range of issues related to cost, quality and timeliness of service, remote and/or on-site support and the recovery risks.  An in-touch business person will understand completely what is being accomplished and how much they are paying for the level of service being provided.  A good estimate for this is 4% of the business revenue costs yearly, so make sure this is in the budget.

A well-intended MSP offers many services including communication i.e.: email, VoIP phones, workstation support, backup solutions, security solutions, and facilitation with third party applications.  An MSP assumes responsibility for providing a defined set of activities and tasks for its clients either proactively or, as the MSP, for a certain product.  The services configure in many variations based on the client’s needs and budget.

Hiring an MSP facilitates streamlining of processes, outsourcing services and redesigning systems so a business owner worries less about IT and focuses on running/growing their business.  The decision to hire a MSP that can remotely monitor and manage your computer network is a no-brainier. The managed service provider improves efficiency, reliability, security, and maintenance — all while lowering costs.  The slogan “pay now or pay later” comes to mind.  What will you do?  Give Simpatico Systems a call.  We are here to help!  855.476.6347 Read more about us at Why Simpatico Systems. 

About the Author: Fabienne McGeever is a middle child/twin in a family of ten children.  She gained the unique perspective to see both sides and get along with most. She loves snow skiing, the beach “in any form,” and glamping. Fabienne lives in Santa Clarita, CA and serves as a Corporate Admin/Client Relations Liaison for Simpatico Systems.  Contact her directly:  fabienne.mcgeever@simpat.co

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